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Breakouts

He Said, She Said: Bridging the Gender Communication Gap
When Generations Collide in the Workplace… Navigating the Great Divide!
Success Strategies For Dealing With Different Personalities!
Resolving Conflict When You’d Rather Just Choke ‘Em! … Dealing With The Difficult
Building A Boomerang Business…Getting & Keeping Customers For Life!
Relationship Marketing and Selling… An Operator’s Guide
5 Reasons People WON’T Buy From You!
The AIM™ Factor For Success…Busting Through Itty-Bitty Mindset
Generate A Buzz Workshop
… Innovative Strategies Addressing Workplace Issues, Changes, and/or Projects
Communicate To Connect… Personalities & People Skills
Persuasive Power… 3 Power Tools For People Smart Communication
Power-Up…People Skills To Connect, Persuade, and Influence
Listen Up!
We-lectricity! Power-Up Your Team!...Igniting Team Spirit
Supercharge Your Productivity…SuccessWork NOT GuessWork
Extreme Magnetitude…The Secret To Extraordinary Success
Inside The Winner’s Circle…Close Only Counts in Horseshoes and Handgrenades
Tips For Taming The Time Trap!
Trainer Development Workshop

 


He Said, She Said: Bridging The Gender Communication Gap
(Areas of Interest: Communications, Problem solving/negotiations)
The gender communication gap definitely influences business relationships and the level of
productivity in the workplace. Learn skills to be able to improve cross-gender relationships that
affect job performance with customers, clients, coworkers, teammates, and colleagues. Identify
gender influences that may lead to conversational misunderstandings thereby requiring different
approaches to relationship building in personal and professional settings. Come and learn
specific adaptations that can be implemented regarding basic differences in cross-gender
communication styles, primary differences in effective marketing and selling methods for males
vs. females, and critical differences in the approach to building and maintaining loyalty from both
male and female clients.
The participant will be able to:
1. identify gender influences on conversational misunderstandings
2. understand primary differences in selling males vs females
3. learn critical differences in the approach to building relationships, maintaining ongoing
loyalty and referral business from both male and female clients

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When Generations Collide in the Workplace… Navigating the Great Divide!
Today for the first time in our history, we are faced with the challenges that come from four
distinct generations doing business together in the marketplace and working side by side in the
workplace. Their Differing perspectives and values lead to differing opinions and views
regarding rules, work ethic, loyalty, success, time and work procedures, which often times leads
to incompatibilities in the workplace.
The future strength and success of any organization is dependent on its people. In order to be
an effective leader, manager, sales professional, customer service rep, coworker or teammate,
it is vitally important to explore the differences, know the traits and strengths of each generation,
and the value each one brings to the workplace. This understanding will equip your
organization with the tools needed to motivate and unite members of different generations to be
able to accomplish extraordinary results.
Throughout the program, Rhonda’s entertaining stories and humorous examples will serve to
bring the educational information to the real world leaving attendees energized and motivated to
implement strategies to leverage the strengths available in the workplace.

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Success Strategies For Dealing With Different Personalities!
(Areas of Interest: Problem solving/negotiations, Communications)
To be an effective salesperson we have to have the ability to read and understand people.
Buyers and sellers make decisions largely in part based on their own behavior type. They react
to people and situations, handle changes, address rules, and even buy and sell based on their
behavioral preferences which are within their comfort zone. Being able to read people and
adapt your communication style to meet theirs will allow you to make more effective
presentations increasing potential of breaking through limiting mindsets, work through changes,
address challenges, and provide a higher level of customer service, thereby reaching
agreement with a higher degree of success.
Alternate Titles:
Selling To Different Personalities... I Know YOUR Type!
I Know Your Type… Dealing With Different Behavior Styles

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Resolving Conflict When You’d Rather Just Choke ‘Em! … Dealing With The Difficult
(Areas of Interest: Problem solving/negotiations, Communications)
Conflict in the workplace is inevitable. In this interactive session, participants will identify
sources of conflict, take a look at the choices we make when dealing with conflict, and
recognize the various roles in the conflict arena. By learning how to counteract typical tactics
difficult people use, deal with miscommunication issues, adapt for behavior style issues that
affect communication, handle opinion differences, implement preventative measures, and use
the communication guidelines established in the seminar, negative impact will be minimized and
participants will be empowered with the tools and skills necessary to be able to get past the
drama and get on with the business of being productive for more successful results.
Participants will be able to:
1. Identify sources of conflict
2. Recognize the various roles in the conflict arena
3. Identify and adapt to behavior/personality styles for more effective communication and
rapport
4. Identify conscious and subconscious choices regarding dealing with conflict
5. counteract typical tactics difficult people use
6. implement guidelines for giving and receiving negative feedback so that it becomes and
is used as a positive
7. identify techniques which, when implemented, will prevent or lessen conflict
8. deal with conflict in a way that will minimize negative impact on productivity and
successful outcome

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BUILDING A BOOMERANG BUSINESS…Getting & Keeping Customers For Life!
(Areas of Interest: Personal Development, Customer Relationship Management,
Communications)
When it comes to sales success, three areas of extreme importance are, Being the Best You,
People Power and Marketing Strategies. In this interactive session, participants will define the
elements of Magnetitude and it’s practices, identify the four behavior styles and adaptability
measures to be implemented with each style. Attendees will leave with new ideas for
differentiating self, improving services offered, for generating new business, keeping past and
current clients, and leveraging relationships garnishing referrals for life. These key attitudes,
concepts, and techniques when implemented will improve client relationships, sales skills, and
ultimately the increase the bottom-line level of profitability.
Participants will be able to:
1. define the key components of Magnetitude and why it increases likeability and the power
of persuasion
2. identify the 4 behavior styles and adaptability measures that can be implemented with
each style
3. identify SMS - smart marketing system
a. for generation of new business, and
b. to keep past clients/customers and leverage referrals for life

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Relationship Marketing and Selling… An Operator’s Guide
Relationship selling involves developing a bond, a trust, a rapport with your customers which
establishes a long-term relationship that brings about repeat business and referral business. It
is a very effective way to build and grow. The necessary competencies for effective marketing
and sales fall into two broad categories: Art + Science. Systems in place for maintaining this
business relationship must extend to everyone within the company or organization who come in
contact with the customer. If you want customers who are committed to you, if you want to build
and grow a team that delivers service bringing about repeat and referral business, then this
session is for you!
Attendees will learn:
• The personal rewards of relationship selling
• The key characteristics of relationship selling
• What all customers want
• How to build relationships that bring repeat and referrals business

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5 Reasons People WON’T Buy From You!
Knowing the reasons why people WON’T buy from you translates into valuable information on
How To Get MORE Sales! Buyers are liars… right? Or, wrong? What about those buyers who
used you for months on end and then bought from someone else? Or, your friends, family, and
neighbors who went somewhere else to buy? What about those buyers who won’t commit, or
who back out after committing? Disloyal buyers – goes with the territory …right? Join us to
learn tools, techniques, and practices for improving your success in closing more transactions!
AlternateTitles: (depending on time allotted)
(6 – 10) Reasons People WON’T Buy From You!

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We-lectricity! Power-Up Your Team!...Igniting Team Spirit
In this interactive session, participants will learn the components for building and maintaining a
strong, productive team. Each participant will identify their own behavior type and will identify
the characteristics and work preferences of the different behavior types. If the session time
allows, The session will also:
• Identify team roles
• Identify causes of communication breakdowns and learn techniques to avoid these
miscommunications
• Identify components of communication systems that work
• Address How TOs for
o Conflict resolution
o Decision making
o Developing team mission

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Tips For Taming The Time Trap!
(60-90 min.)
Time is a perishable resource. We all have the same amount of time in a day. We all spend
time. It is not the amount of time that we have that counts, it’s what we do within that amount of
time, how we spend our time, that matters. We cannot manage time, we can only manage
ourselves. Effective self-management in spending time involves development in three key areas
– Clarity, Organization, and Systems. Join us for discovery and development of steps and
personal tools to help you use the time you have in the most effective ways to improve
productivity and lead to accomplishment of your desired results.
As a result of this session participants will be able to:
1. Clarify and identify the “first things”
2. Audit time and activities
3. Identify high-yield activities vs low-yield activities
4. Write a “Change Plan”
5. Implement tools and techniques for taming the time trap



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          ©  Rhonda Hamilton 2010 -